The help desk · Enquiry Inbox
Every enquiry lands at one help desk.
Google and Meta ads, your website, education portals, WhatsApp, phone calls and walk-ins all feed one inbox. Duplicates are merged, each enquiry is tagged with its source and course, and a counsellor is assigned before the family has closed the browser tab.
Enquiry InboxAditi Verma
BBA · Lucknow
Mohd. Faiz
MBA · Lucknow
Sneha Gupta
BBA · Lucknow
Arjun Singh
MBA · Lucknow
Priya Yadav
BBA · Lucknow
7
enquiry channels in one inbox
< 60 s
from form fill to counsellor assignment
1 record
per student, even after five enquiries
How it works
Enquiry Inbox, step by step.
- 1
Connect your sources
Link ad lead forms, website forms, portal feeds and your WhatsApp Business number. Walk-ins are added from the help desk tablet.
- 2
Enquiries are cleaned
Phone and email are matched to merge duplicates. Course, campus, city and source are captured on every record.
- 3
Assigned automatically
Rules route enquiries by course, city, language or counsellor load, with round-robin as a fallback.
- 4
First touch goes out
An instant WhatsApp or SMS acknowledges the enquiry and shares the brochure for the chosen course.
What is included
Everything inside Enquiry Inbox.
Ad lead forms
Google and Meta lead forms sync with campaign, ad set and keyword so you know which ad paid for which seat.
Website and landing pages
Embed a form or post from your existing form. UTM parameters are captured automatically.
Education portals
Import enquiries from the portals you already pay for, by API, email parsing or scheduled file upload.
WhatsApp enquiries
Messages to your admissions number create or update the student record with the full chat.
Calls and missed calls
Inbound and missed calls on your admissions line become enquiries with a call-back task.
Walk-ins
Help desk staff register families on a tablet in under a minute, with a QR form for busy days.
Duplicate merging
Matching on phone, email and name keeps one history per student across every channel.
Assignment rules
Route by course, campus, city, language or workload. Reassign in bulk when a counsellor is on leave.
Know the source of every seat
Each enquiry keeps its first and latest source. When a student is admitted, the seat is credited back to the channel that brought them.
- First-touch and last-touch source on every record
- Campaign, ad and keyword for paid enquiries
- Portal name and cost per enquiry for portal leads
- Referral field for alumni and current students
Built for admission season peaks
Results day and the week after board exams can bring thousands of enquiries in a day. The inbox stays fast and counsellors keep working from a clean, assigned queue.
- Bulk import from spreadsheets with column mapping
- Filters by course, source, city, status and counsellor
- Saved views for each campus or department
- Help desk queue view for walk-in days
Questions
About Enquiry Inbox
Do you buy or sell student leads?
No. Rvedavision manages the enquiries your institution receives. We do not sell leads and we do not share your enquiries with anyone.
Which education portals can we connect?
Any portal that offers an API, email notifications or a downloadable file. Our onboarding team sets up the connection for each portal you use.
Can different campuses keep separate inboxes?
Yes. Each campus or department can have its own inbox and counsellors, while group leadership sees everything together.
Orientation day, Session 2027
The hall is almost full.
One seat is still waiting for you.
That orange seat is the one you are still chasing: the enquiry that went cold, the call that came too late, the family that never heard back. Let's fill it this season.
Stage